Q: Does your rate include a gratuity for the driver?
No, our rates do not include the 20% gratuity for the driver.
Q: How can I make a reservation?
You can either click on the reservation link or call our 24/7 customer service (425) 269 9487
Q: How do I pay for the ride?
You can pay the driver directly with cash or any major credit card on the day of travel.
Q: What happens after I placed a reservation online?
You should receive an email or a phone call from the operator confirming that your request was received and the car is scheduled for you.
Q: Are your rates per person or per car?
The rates are per car and do not change depending on the number of passengers.
Q: Will I be charged for waiting time?
No. We always check the flight status for delays or early arrivals to provide fast and reliable service just at the right time.
Q: What if I want to cancel my reservation?
To avoid charges you must cancel your reservation for sedan and suv only not less then 5 hours prior to pickup time, if cancelling by email, or 2 hours by phone.
Q: How will I find my driver at the airport?
The driver can either wait at the baggage claim terminal holding a sign with your name (that will cost you additional $10), or he can pick you up at the curbside outside the baggage claim area (and there will be no extra charges this way). Please give us a call in advance and let us know what works better for you.
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